Terms
& Conditions
Welcome to Rural Journeys !
We’re delighted that you’re
considering a journey with us. Please take a few minutes to read our Terms
& Conditions. These are designed to keep things clear between us and ensure
your travel experience is smooth and enjoyable.
1. Booking
& Confirmation
To process your booking with Rural Journeys Pvt. Ltd.,
all clients must submit a booking form selecting their desired packages.
·
After we receive your booking
request, we will contact you with a confirmation
email.
·
To secure your booking, clients
are required to transfer
a booking deposit of USD 75 per person via bank transfer. Our
bank details will be included in the confirmation email.
·
The remaining balance
should be paid at
least 30 days before arrival, or upon arrival in Kathmandu
during your pre-trip
meeting with our official representative.
·
Once we receive your booking
deposit, we will send you a final
confirmation email with all trip details, confirming that your
booking is secured.
2. Payments
·
Payments can be made by bank
transfer, or by credit card (we accept VISA, MasterCard, and American Express),
as well as other approved methods.
·
Any bank charges or transfer
fees are the responsibility of the traveler.
·
All prices are quoted in US
Dollars (USD) unless otherwise stated.
3.
Last-Minute Bookings
·
We are happy to accept last-minute
bookings for trips within Nepal (subject to availability).
·
Please note that last-minute
bookings for Bhutan and Tibet cannot be accepted, as these destinations
require advance permits and special arrangements.
4.
Cancellations & Refunds
We
understand that plans can change, and we aim to be as flexible as possible:
·
The booking deposit (USD 75
per person) is non-refundable, but you may reschedule your booking for a
later date without losing your deposit.
·
If you have paid the full
trip amount, you may cancel with a 10% cancellation charge deducted
from the total payment. A written cancellation notice is required.
·
In the rare event that Rural
Journeys must cancel a trip (due to safety concerns, natural disasters,
strikes, political unrest, or other unforeseen events), you will have two
options:
1. Reschedule
your booking for a new date, or
2. Receive
a full refund
after deducting any applicable bank charges.
5. Travel
Insurance
For
your safety and peace of mind, all
clients are required to purchase comprehensive travel insurance
before joining any of our trips. Your insurance should cover:
·
Medical emergencies and
hospital expenses
·
Natural calamities and
unforeseen events
·
Emergency evacuation (including
helicopter rescue if necessary)
·
Personal accidents or injuries
·
Trip cancellations, delays, or
interruptions
·
Loss of baggage or personal
belongings
You
may be asked to provide proof of insurance at the start of your trip.
6. Health
& Safety
·
Some of our journeys include trekking, rural homestays, and
adventure activities. Please ensure you are physically prepared
and inform us of any medical conditions or special needs.
·
While we take every precaution,
Rural Journeys
cannot be held responsible for circumstances beyond our
control, such as natural disasters, political unrest, accidents, or unexpected
events.
7.
Passports, Visas & Permits
·
Travelers are responsible for
ensuring they have valid passports, visas, and necessary travel permits,
although we are happy to guide you through the process.
·
Some trips require special
permits (e.g., trekking in restricted regions). We will assist in arranging
these permits once we have received your documents.
8. Changes
to Itinerary & Guide Authority
·
Flexibility is an essential
part of traveling in Nepal and the Himalayas. Weather, road conditions,
or other unforeseen factors may require adjustments to your itinerary.
·
We strive to provide the planned
services or suitable alternatives of similar quality to ensure your
experience remains memorable.
·
Your tour or trek guide
representing Rural Journeys Pvt. Ltd. has full authority and responsibility
during your trip. Guests are expected to follow their guidance for safety and
smooth operation of the journey.
9. Personal
Belongings
·
Our representatives always
strive to keep your belongings safe throughout your trip.
·
However, Rural Journeys
cannot be held responsible for any loss or damage to personal belongings
while transported by porters, ponies, or vehicles during your journey.
10.
Responsibility & Liability
·
Rural Journeys acts as a
coordinator with hotels, airlines, transport
providers, and guides. While we carefully select our partners, we cannot be
held responsible for circumstances beyond our direct control.
·
Guests are expected to follow
the guidance of their trip leader or guide at all times for their safety
and the well-being of the group.
11. Social
Responsibility
At
Rural Journeys
Pvt. Ltd., we are committed to giving back to the communities we visit.
A portion of the revenue generated from our trips is used to support community development
and enhancement programs across Nepal, creating a positive and
lasting impact.
12.
Acceptance of Terms
By
making a booking with Rural
Journeys Pvt. Ltd., you acknowledge that you have read, understood, and agreed
to all the Terms & Conditions outlined above.
We
also encourage you to contact
us at any time to discuss, negotiate, or customize your travel
options to make your journey truly personal and memorable.
Contact Us
Have
questions? We’re always here to help:
Rural Journeys Pvt. Ltd.
Tokha -3, Kathmandu, Nepal
📧:
info@ruraljourneys.com
📞:
+977 98511 11080